What are Some of the Benefits Associated with On-Premise CRM?

Seeking the right solution for customer relationship management software is more involved than some think. As you delve into the choices, you’ll hear terms like cloud CRM, on demand CRM, and on-premise CRM referred to frequently.

Understanding that on demand and cloud CRM refer to remote solutions while on-premise CRM refers to software that’s placed on a local server helps to clear up part of the mystery. In fact, you may find that an on-premise solution is best for you. Consider these benefits and see what you think.

Greater Ability to Customize the Software

Remote options do offer quite a bit, but they tend to be somewhat fixed in terms of function and features. Customization is limited at best. While that works fine for some business owners, it can be frustrating for others.

One of the more attractive qualities of CRM software that runs on the local server is that it tends to be more flexible in terms of customization. When considering a product, do look at the options for building custom reports, adding or renaming fields on templates, and in general making the product your own. You may find this is the solution you truly want.

You Retain Full Control of the Data

It should be clear that you continue to own your data even if it’s housed in some type of off-site CRM software. What is different is that you may not have complete control of that data. For example, how well the data is protected depends on the safeguards that are put in place by the provider of your off-site solution.

With an on-premise solution, you have the benefit of any built-in protections plus those that you use to protect your internal network. The fact that you have more control of what it would take for unauthorized parties to reach your data is something to consider closely.

The Total Cost of Ownership May Be Less Expensive

Off-premise solutions typically involve some sort of subscription, up to and including a recurring monthly fee. That’s great for many businesses, but is it the right one for yours?

With on-premise CRM, you’re likely to pay less over the long run. Even allowing for expenses like upgrades, it’s possible that the long-term cost indicates that housing the software on your company server would be a better financial solution.

Integration With Other System Components May Be Easier

It’s not impossible for off-site CRM solutions to integrate to some degree with programs you have housed on a company server or that happen to be a node on your network. Do keep in mind that it may be more difficult than you think. The degree of interaction may be somewhat limited.

By contrast, the fact that on-premise solutions tend to lend themselves to greater customization also means integration with other system components is likely to be simpler and more straightforward. In terms of sharing data, the process is easier and possibly faster. Think of what that could mean in terms of employee productivity.

Keep in mind that there’s no one CRM solution that’s right for every business type. It’s up to you to compare the merits of different products and identify the one that will provide the most benefits. Look closely at what an on premise solution has to offer and determine if it meets the company’s needs in ways that other options cannot. If so, your next move is clear.